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Frequently Asked Questions

Common questions about Foodzilla.
Mo Kim
By Mo and 2 others
• 29 articles

How to Claim the Cliniko Discount

For Cliniko customers, there is a special 10% discount available to claim. In order to be eligible for this discount, you need to connect your Cliniko account to your Foodzilla account. Once connected, the discount will be applied automatically. How to Connect Cliniko with Foodzilla? You need to generate a Cliniko API key and add it to Foodzilla's integration page. We've written a step-by-step tutorial to show you how to do this. This process should take a couple of minutes to do. If you need any help, just contact us through the green chat bubble. How can I see if the discount has been applied? Once your Cliniko account is connected, a message confirming the discount has been applied will appear on Foodzilla's integrations page. After that, you can visit your billing page from your profile to confirm the discount has been applied to your subscription. What happens if I stop being a Cliniko customer? This special discount is applied to your Foodzilla subscription as long as you're a Cliniko customer. Once you stop being their customer, the discount will be removed. Can I combine discounts? No. You can only have 1 active discount on your subscription at a time. Are there other discounts I can claim? You can only claim one discount per subscription. If you already have a discount applied to your subscription then you can't claim anymore. If you're a member of a nutrition-related organization that is a partner of Foodzilla, then you can contact our team to apply for a special discount. If you're a member of a nutrition-related organization that is not a partner of Foodzilla yet, you can ask them to contact us to become a partner and potentially offer a special discount to their members.

Last updated on Dec 23, 2023

How to Invite a Former Client

Inviting a previously added client to Foodzilla can be done through the "Add Client" page by just entering their email and choosing the invite option instead of the create profile option. Once that's done, your client will receive an invitation popup in their mobile app and they must accept it before you can access their details again. This is required to comply with privacy laws. Inviting Previous Clients - Go to the Clients page and click on "Add Client" - Enter their name and email address - Choose "No" for the profile creation question - Click on the green Invite button Once that's done, our system will automatically trigger the invite consent popup in your client's mobile app and send them an email regarding this invitation. Your client must accept this invitation through our mobile app in order for you to access their details again (and create meal plans or recipes for them) and for them to be connected to you. The invitation popup looks like this: (you client needs to click on "Connect" when the popup is presented. The invitation consent popup What if my client didn't receive an invitation? This is very unlikely to happen because we use the same email service provider as big tech companies like Microsoft and Facebook. However, you can resend the invitation email by clicking on the 3 dots ... on the client card from the Clients page and then choosing the "Resend Invite" option. What if my client didn't receive the popup invite in the mobile app? This is also unlikely to happen but your client can try to restart the mobile app. This will request for the invitation popup to be opened again. What if I still have issues with this? Please contact our support team (using the chat bubble) and we will take care of this for you.

Last updated on Apr 09, 2024

What If My Client is Unable to Use the Mobile App

We've got you covered. You are able to add clients to the system even if they are unable to use the mobile app. We understand that some clients prefer not to use a mobile app to do things and would still prefer to use paper or PDFs on their tablets. Adding Clients without Mobile App Access To add a client that is not expected to use the mobile app, go to the Clients tab then click on the "Add Client" button, and then choose the "Disabled" option for the Mobile App Access field. This will prevent sending the app instructions email to this client. Fill in the rest of the details and create the account for this client. Your client will be added to the system and you will be able to start meal planning for them as well as tracking their nutrition. Exporting Meal Plans as PDFs Go to the meal plans tab and select your client. After that, create a meal plan for them and once the meal plan is ready to be shared with your client, click on the "PDF" button to open the PDF options panel and export your meal plan as a PDF. Choose your preferred settings for printing this meal plan then click on "Download" to download the PDF to your computer or "Generate Link" to generate a downloadable web link for this PDF that your client can download. Analyzing Nutrition By Logging Meals Logging meals on your client's behalf allows you to analyze their diet and discover missing nutrients or deficiencies in their meals. Let's see how you can do that: - Go to the client's dashboard - Click on "More Options" - Click on "Log Foods" Then add the ingredients or foods for this meal and click on Log Meal. Then you will be able to see a breakdown of all the nutrients and nutrition targets for your client in their dashboard as shown below: You are also able to export this nutrition breakdown by clicking on the "Export as PDF" button.

Last updated on Dec 23, 2023

How to Update Foodzilla in Your Browser

For most scenarios, just refreshing the web page should give you the latest version. However, sometimes, browsers interfere and don't pull the latest update. This article explains how to make sure that you are running the latest version of Foodzilla. ​How do I know which version I have? Click on your name at the top bar to open the user menu, which looks like this: You will see a few options and at the bottom, there is the version number that you're currently running and when it was last updated. We usually update our software every 2 weeks so if the "Last Updated" date is older than that, then you're likely running an older version. How do I force the browser to download the latest version? So in order to force the browser to download the latest version of the web application you're trying to visit, you need to "reset" or "delete" the cache in your browser. Here are links for different browsers on how to remove the browser's cache to guarantee that you get the latest version: - For Safari on iPhone/iPad: https://support.apple.com/en-us/HT201265 - For Chrome on Android: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid&sjid=5573452902854735975-AP&oco=1 - For Chrome on Desktop: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop&sjid=5573452902854735975-AP - For Chrome on iPhone/iPad: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DiOS&sjid=5573452902854735975-AP&oco=1 - For Microsoft Edge: https://clear-my-cache.com/windows/microsoft-edge.html - For Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache There are a few more ways to do this: - Hold SHIFT and click on the reload button in your browser (do this for every page). - Hold CTRL + SHIFT and press R (for Windows/PC) and CMD + SHIFT + R (for Mac) - Right-click on the browser refresh icon and choose "Empty Cache and Hard Reload" ​ Why do you need to force an update? Foodzilla Platform is a web application that can be accessed from any web browser such as Chrome, Safari, Edge, and Firefox. Web applications (such as ours) that are updated frequently suffer from "stale" versioning issues that happen because of the web browser's caching feature. A stale version is essentially an older version of the web application that your browser has decided to serve to you. What is caching? Web browsers use a technique called caching to save the user's internet bandwidth from downloading web applications all the time. The browser tries to intelligently decide if the version of the web application you're trying to visit should be updated or not. Sometimes browsers get this wrong and the user ends up using an older version of the web application (which may contain bugs or issues resolved in the newer versions) a.k.a. a browser cache issue. ​ We implement our own cache-busting techniques to force the browser to download the latest version but this also sometimes fails and requires manual user intervention. Cache invalidation is one of the hardest problems in computer science.

Last updated on Dec 23, 2023

What is an Active Client

Depending on your subscription plan, you can have 5 or 10 or 25, 75, or 100 Active Clients per month. We can also customise this limit based on your needs. What is an Active Client? It is the number of clients you can actively manage in a month. Being active means the client is registered in our system and you have access to them. When you add clients, their status is easily visible within your dashboard, so you always know how many active clients you're managing in a month. This is the list of features you can do with active clients: - Sending messages from the platform to their Foodzilla mobile app (free of charge) - Tracking their food intake, hydration, exercise and nutrition goals progress - Assigning meal plans and recipes to them - Personalising the mobile app experience - Adding notes and files and more... What happens when you reach the limit of the active client number? You can contact us to add more clients or to upgrade your plan. Alternatively, you can also archive clients to free up their spots. You can archive clients at any time by clicking the ・・・ button on the client card in the client dashboard. Once a client is archived, you will not be able to access their data anymore. In order to unarchive and regain access, you have to invite them again from the client dashboard. Once the invite is sent, the client must accept your invitation from the Foodzilla mobile app to record their consent in allowing you access to their data again. This procedure is required to comply with privacy laws. If you wish to know which subscription plan suits you the most, please visit our pricing page here.

Last updated on Dec 23, 2023

Can I Change Plans or Cancel

Changing Your Plan You can change plans with the click of a button from your Profile page. Just go to your profile and "Manage subscription and card details". You can access your profile either from the user menu at the top or from the navigation bar on the left. **Note 1: If you change your plan during the free trial period, then your account will be immediately upgraded to the chosen plan, your card will be immediately charged and your trial period will end. **Note 2: If you upgrade or downgrade the plan during your normal billing period (not a free trial period), then your plan will change immediately and you will receive credit or get charged depending on the price of the plan you're changing to. Go to My Profile Canceling Your Plan If you want to cancel, that's easy too, follow the same steps as above. Go to your profile then click on "Manage your subscription & card details" to access your billing details. There are no contracts and we don't lock you into anything. ​ From your billing details page, you can update or cancel your plan. To cancel, click on "Cancel plan" and your plan will be canceled immediately. You will be logged out of your account. Please make sure you are absolutely certain that you want to cancel your account. **Note: During the 10-Day free trial period, you can cancel at any time and your card will not be charged. Once the trial period is over, if you cancel your subscription, your subscription will end immediately. If you need a few days to re-asses or you've made a mistake during the cancellation, please contact support.

Last updated on Dec 23, 2023

How Do I Connect With My Coach

Welcome to Foodzilla! If you've received an invitation from your coach, you will receive an automatic email containing detailed instructions. This guide will walk you through the process, making it a breeze to get started. 1. Registration by Your Coach (Recommended) - Your coach has taken care of the initial setup by registering you in our system, including your personal details and health goals. Shortly after, you'll receive an email notification. This email contains all the information you need to begin your journey. At this point, it's your turn to take action. Follow these steps: - **Download our app **to your device. - Log in using the email address and temporary password provided in the email. - After a successful login, you'll be prompted to grant notification permissions. Be sure to CONNECT; they're essential for seamless communication with your coach. - To confirm that you're successfully connected with your coach, navigate to the "Profile" tab, which is labeled as "ME" From there, select "App Connections" You should see a message that reads something like "Synced with Coach Name". 2. Self-Registration via Mobile App If your coach opted for the self-registration method, you'll receive an email instructing you to register yourself within our mobile app. This approach offers both convenience for coaches and flexibility for you to select your health goals. Here's how it works: 1. Email Invitation: You'll receive an email from us, instructing you to register using our mobile app. 2. Simple Registration: Follow the step-by-step instructions provided in the app. You'll be asked to enter details like your gender, body metrics (age, weight, height), exercise level, and, most importantly, your email address. Ensure that you use the same email address the coach used to invite you**.** Using a different email may result in a disconnection, requiring you to log out and re-register with the correct email. 3. Verification: Once registered, you can proceed to verify your connection with your coach by following the steps outlined above. By following these straightforward instructions, you'll be seamlessly connected with your coach through the Foodzilla app, ready to embark on your personalized nutrition journey. Let us know if you have any questions by clicking on the green chat bubble on the right or by email [email protected].

Last updated on Dec 23, 2023

Where Does the Nutrition Data Comes From

The nutrition information always comes from publicly available Food Composition databases (authored by the Ministry of Health or equivalent) or from food manufacturers. National Food Databases We currently offer data from the following countries: - New Zealand (Food Composition DB - FSANZ) - United Kingdom (CoFiD) - Australia (Food Composition DB - FSANZ) - United States (USDA) and Branded Products The measurement is always set to 100 grams or ml based on whether the food is solid or liquid. For national databases, we only use nutrition data from certified authorities. We also have common measurements such as cup, tablespoon, pinch, handful, floret and whatever measurement that is available from the databases. Regular people are not allowed to add/change/remove any nutrition data from these databases in our systems. Dietitians and nutrition professionals are able to add their own foods to their own food databases but they can't change any data in the national databases either. ​ Food Suppliers Databases We provide the following databases from food suppliers. The data is captured from the manufacturers labels/website to make it easier to find these foods. These food suppliers' databases are available for your information and provided as-is. The accuracy is not guaranteed because it was not measured by a government or health agency. Refer to the manufacturer's website for more details. These are the food suppliers databases we provide: - The Source Bulk (NZ/AU) - GoodFor Whole Foods (NZ) - Ceres Organics (NZ/AU) - OptiFast (NZ/AU) Custom Food Databases Professionals using the Foodzilla platform are also able to create their own foods database. This custom database is only available to you and your clients. You can use these custom foods in your recipes and meal plans. Contact us If there is a food databases that you would like us to add.

Last updated on Dec 23, 2023